Digital Marketing

[SGO + Jetpack Image CDN] – How I Lost My Images Completly

SGO + Jetpack Image CDN sitting in front of a computer

Hello Folks, Have you ever used the Siteground Speed Optimizer plugin to optimize your images? I hope most of you are using it. But what if suddenly or accidentally you have lost almost 70-80% of your image files completely which was unrecoverable?

Actually, I have lost most of my website’s images by using two plugins:

I don’t know what happens with my website pics. I recently changed my hosting from Hostinger to Siteground and at that time I didn’t know how its optimization plugin works. Thus I used:

  • SiteGround Speed Optimizer plugin for Caching
  • And Jetpack boost for optimizing CSS and Javascript.
a screenshot of deleted pics from wordpress website

I used both plugins’ image compressor tools at the same time to achieve core web vitals. I used both plugins’ image compressor tools at the same time to achieve core web vitals. This is how my images were permanently deleted, I hope you don’t do that at all.

What Steps I Have Taken To Recover Them

After having such a blunder with my website I was thinking of resolving all this and I took several steps:

Step – 1. Try to solve the problem with plugins

I turned off the setting that I used in both plugins to compress images. But still, the issue persisted. Here are the steps I used to do please check below in screenshots.

In Speed Optimizer

a screenshot of a siteground speed optimizer

In Jetpack Boost Plugin

Jetpack Boost

In the above figure, I have enabled the Image CDN option which firstly I kept off, but there is a reason for keeping on this button. I will discuss with you later why I did this.

After this, when I didn’t succeed, I tried the next thing to resolve this issue.

Step – 2. Using Backup Of Images

After failing from first option I used my second option which was using image backup and recover my images but still didn’t get anything.

How to take Image backup in site ground hosting easy way:

  • Go to “Site Tools” and then “Site” -> “File Manager”.
  • Locate the “public_html” folder, which contains all your website’s files.
  • Right-click on “public_html” and choose “Archive.”
  • Download the created archive file which will contain all your website’s files, including images.
Check Out: Do Multi-Niche Websites Survive After March 2024 Google Core Update

Step – 3. Talk to the site ground Support Team

Finally, after I had tried everything, I contacted the Side Ground support team and explained my problem to them.

They gave me some suggestions which I had already done like:

  • Uninstall all the plugins and reinstall them one by one. This solves the problem that sometimes there are conflicts between the plugins.
  • Back up the image and reuse the backup.

But I had already done all this so I told them everything. To Which they said:

Their Speed Optimize plugin converts the image into WebP format. If you already have WebP Formatted Images available in WordPress, that plugin may permanently remove them.

So, finally, I didn’t get anything from anywhere because I have researched on Gemini too about my issue; but their answer is –

Recovering images after using the SiteGround Image Optimizer depends on whether you enabled backups during compression. Here’s how to approach it:

If Backups Were Enabled:

  1. Access WordPress Media Library: Log in to your WordPress dashboard and navigate to the “Media” library.
  2. Check for “SG Optimized” Option: Look for a filter option or setting related to “SG Optimized” or “SiteGround Optimized.” This might show you the original versions of your images.
  3. Restore Originals: If available, there should be an option to restore the original, uncompressed versions of your images.

If Backups Weren’t Enabled:

Unfortunately, recovering the original high-quality images might not be possible. Image compression tools like SiteGround’s often permanently reduce file size by discarding data.

Here are your options:

  1. Replace with Originals (if available): If you have backups of your website’s files that include the original images, you can upload them again to replace the compressed versions.
  2. Use Third-Party Tools (Limited success): There are data recovery tools that claim to recover overwritten files, but their success rate for image recovery is often low. Proceed with caution and research reputable options before attempting this.
  3. Re-upload Images: If you have the original images on your computer, you’ll need to re-upload them to your website.

Moving Forward:

  • Check Compression Settings: If you plan to continue using SiteGround Image Optimizer, ensure the compression level is set to a quality that meets your needs. A lower compression level will result in larger file sizes but better image quality.
  • Consider Alternative Plugins: Explore other WordPress image optimization plugins that offer backup options before compression.

If this answer helps you that’s great but I think, in my case, it’s not working for me. Now, what I trick to get my images not permanently but only visually – which I told you in between my article just after In Jetpack Boost Plugin images “I kept off, but there is a reason for keeping on this button”. The trick is that by enabling this option on I have all my images visually But not recovered as you can see on my website all images are visible from the outside but from inside it’s showing 404 deleted.

For Example -
Screenshot 2024-05-10 112642

This image is visually visible but if you check the above URL and paste it into the browser it’s redirecting you to the home page because it’s deleted.

About the author

Editor N4GM

He is the Chief Editor of n4gm. His passion is SEO, Online Marketing, and blogging. Sachin Sharma has been the lead Tech, Entertainment, and general news writer at N4GM since 2019. His passion for helping people in all aspects of online technicality flows the expert industry coverage he provides. In addition to writing for Technical issues, Sachin also provides content on Entertainment, Celebs, Healthcare and Travel etc... in

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